About Us

Istanbul Nişantaşı University Support Services Department

Our Mission

In line with our university's "Education 5.0" vision, our mission is to provide the physical, technical and security infrastructure required for education, teaching and research activities to continue without interruption, at the highest standards. We aim to create a safe, comfortable and efficient living environment for our students and staff by managing cleaning, security, transportation and technical services across the campus through people-oriented, sustainable and technological solutions.

Our Vision

To become an exemplary support services unit in the higher education sector that continuously improves service quality, develops smart campus solutions in line with the requirements of the digitalising world, embraces a culture of occupational health and safety, and places stakeholder satisfaction at the centre of its activities.

Our Core Values

• Solution-Oriented Approach: We provide fast, practical and sustainable solutions to problems.
• Trust and Transparency: We prioritise accountability and integrity in al our processes.
• Sustainability: We use resources efficiently and implement environmentaly responsible practices.
• Occupational Health and Safety: We place the safety of our employees and students above al else.
• Innovation: We actively use technology and modern methods in our service processes.

Our Strategic Goals

1. Excellence in Service Quality: To maximise student and staff satisfaction by minimising the resolution time of requests and complaints.
2. Smart Campus Management: To make the management of technical faults, cleaning and security processes traceable and reportable through digital platforms.
3. Zero Workplace Accidents: To minimise risks across the campus by fully implementing occupational health and safety standards.
4. Energy Efficiency: To create a sustainable campus environment by expanding the use of energy-saving systems in technical services.
5. Safe Campus: To provide a peaceful educational environment by continuously updating physical and electronic security measures.

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Our Service Areas

• Occupational Health and Safety Unit: Ensures that al activities on campus are carried out in accordance with legal regulations and occupational health and safety standards, conducts risk analyses and manages emergency plans.
• Central Warehouse Unit: Carefully manages the receipt, storage, inventory and distribution of al consumables, fixed assets and equipment required by the university to the relevant units.
• Security Unit: Provides 24/7 campus entrance and exit control and protects life and property throughout the campus through surveillance systems and patrol services.
• Technical Services Unit: Carries out the maintenance, repair and periodic inspections of the entire technical infrastructure of the campus, particularly electrical, mechanical, air-conditioning and construction works.
• Transportation Services Unit: Provides the management and coordination of the university's vehicle fleet.
• Cleaning Services Unit: Ensures that classrooms, offices, laboratories and common areas are cleaned in accordance with hygiene standards and manages waste management processes, including recycling.